Investing in Volunteers is the UK quality standard for organisations that involve volunteers.

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If your organisation involves volunteers and you want to ensure that the volunteering experience is of real benefit both to volunteers and to the organisation, then it is worth checking out Investing in Volunteers which is managed in Wales by WCVA.


How will Investing in Volunteers help my organisation?
If you are thinking of involving volunteers...
It will help you to plan systems of volunteer management which are based upon recognised good practice. You can download the standard  free of charge. It can help you identify what needs to be included within job descriptions and work programmes to get a successful volunteer programme off the ground.

If you involve volunteers but have no or few policies and procedures in place...
It will help to raise awareness of volunteering issues and to create a more structured environment for volunteers and their managers.

It will also enable you to make better use of volunteers' skills and contributions and to put in place appropriate documentation for effective volunteer management.

If you have a well established and organised volunteer programme in place...
It will help you to identify and address weak spots and to refresh or strengthen existing good practice, ensuring that it remains embedded within your organisational culture and processes.

It will raise the profile of volunteering both within your organisation and with external stakeholders. And it will give you the satisfaction of knowing that you do a good job, and the evidence to show it! 

Information about the options available in Wales, the process, what it costs and how to register is available on the WCVA/CVC information sheet Investing in Volunteers.

To find out more about the standard, including where it has come from, quality assurance processes, news, videos and FAQs, visit the Investing in Volunteers website. The designated Wales pages will tell you how the scheme runs in Wales.

Download a summary of the standard and contact us if you want to discuss how Investing in Volunteers might benefit your organisation:

Korina Tsioni 029 2043 1773 Quality Mark Development Officer
Nicola Nicholls  029 2043 1750  IiV Co-ordinator

Video resources
Three short videos feature three organisations which have achieved the Investing in Volunteers standard, showing some of the benefits of undertaking IiV. Discussion notes are available for each one.

Wrexham Museum 
The museum has adapted its culture and organisation to involve volunteers more fully in its work. Discussion notes

Headway Cardiff
By introducing more systematic supervision sessions with volunteers Headway has improved  two ways communication with volunteers. Discussion notes

West Wales Befriending Links
Undertaking Investing in Volunteers has helped West Wales befriending Links to take a fresh look at the whole volunteer 'journey' from beginning to end of the process. Discussion notes