Our accredited course provides you with a greater awareness and understanding of the theory and practice of engagement.

Public engagement 719

Delivered through the medium of English



Accredited by Agored Cymru

To provide greater awareness and understanding of participative engagement.


The third sector is always striving to connect with new audiences so that we can include them in our conversations. This comprehensive modular course is aimed at providing a greater awareness and understanding of participative engagement. You'll gain a range of skills as well as build your confidence in engaging with citizens and the community. The course comprises four stand-alone modules spread over two days.

You can attend all four, or simply those that interest you the most. If you attend all four modules you'll have the option of completing a third day which secures accreditation.

Modules one and two run on day one of the course.

  • Module one focuses on planning engagement including why engagement is important, who to engage with and engaging with seldom heard groups.
  • Module two has a practical focus on facilitation skills and participatory techniques for engagement.

Modules three and four run on day two.

  • Module three teaches a participatory technique for analysing qualitative data from a consultation process and drawing meaningful conclusions and recommendations from this analysis. It also looks at how to provide feedback following a consultation.
  • The fourth and final module helps participants to achieve best practice in public engagement practice. It refers to theoretical models of engagement and demonstrates the use of the Participation Cymru Toolkit as a practical tool for evaluating engagement.

You'll learn a range of tools and have the opportunity to put some methods into practice. If you continue to day three, you will demonstrate a participatory method as part of your assessment, and establish conclusions and make recommendations from qualitative data in a structured way. Following the training, participants seeking accreditation will also be required to submit a piece of work for assessment.

About the trainer

Alain Thomas, the principal consultant was born in Merthyr Tydfil, Wales in 1954. He has 12 years' experience as a community development practitioner and has been a community development consultant since 1989. He attended Afon Taf High School in Merthyr Tydfil and has an honours degree (University of Wales Aberystwyth) and post graduate qualifications in Social Administration (University of Manchester), and Community Social Work (University of Wales Swansea).

Alain Thomas Consultancy was established in 1989 to provide cost-effective and flexible support to organisations of all kinds involved in community development. Alain Thomas Consultancy can call on the services of several associates with complementary skills and experience. 

Learning outcomes

By attending the course you will:

  • Understand the purpose of engagement
  • Identify stakeholders
  • Apply a range of tools for engagement
  • Understand effective methods for communication throughout the engagement process
  • Facilitate participative activities

Who this course is for

Frontline staff and managers seeking comprehensive, accredited training in community and citizen engagement.

Additional information

A registration fee of £21 per learner will be charged for those who register to complete the Agored Cymru assessment